about ats tech solutions' online support

 We offer Online-Remote support through special software to anyone with a high speed internet connection.

When we talk about “Remote” support in the computer repair and support business, what we are talking about is connecting to your computer from ours in our office and being able to see and work on your computer as though we were sitting in front of it. In most cases, you still see all activity and have the ability to stop the session at any time.

Our remote support is done through a very safe and secure connection over a high speed internet connection. The remote connection can be requested by clicking on our link from our website. When you request remote service, you will be asked you to install a small application, and then accept the connection. You have multiple chances to reject the connection if you are not comfortable with it and you will be able to watch while we work on your computer. The whole process takes only about 2 minutes to start up, much faster than waiting for a tech to arrive onsite.

Click here for online support utility installation

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