FAQs

Q: I think my computer has a virus. How can I know for sure?

A: Bring your laptop or PC to the ATS Tech Solutions Gainesville GA location and we will scan it with the latest antivirus software. Can't get away from the office, our Microsoft Certified Techs will drive to your business.

Q: How long has ATS Tech Solutions been in business?

A: In business since 1996 ATS is the oldest small business technology solutions provider in Gainesville, GA.

Q: How do I know if IT outsourcing will benefit my company?

A: Read this ATS produced white paper summarizing the advantages a small company can gain from IT outsourcing computer support and other computer repair services.

Q: Will ATS Tech Solutions provide a list of references?

A: Yes. Ask us about references in industries similar to yours so you know that we understand your type of work.

Q: What skill sets does ATS Tech Solutions offer?

A: All of ATS' network engineers are Microsoft Certified Systems Engineers averaging more than 7 years experience. We also have engineers certified to take care of Cisco devices, HP Printers, and wireless networking.

Q: Are ATS Tech Solutions network engineers pay dependent on the amount of hours they bill?

 A: No. All of our network engineers are salaried. It is ATS policy to get in, get the job done, and move on to the next service call. “Time is money for the customer and for ATS.”

Q: Will I receive a copy of the work order for my records?

A: Yes. Our network engineers always have a work order for you to sign before they leave and leave a copy with you. You can also call our office to request any work order you have ever done with ATS Tech Solutions.

Q: What is ATS Tech Solutions' response time to emergencies?

 A: We guarantee a two hour response time to all customers that have a service contract with ATS. After-hours and weekend emergency support is also available.

Q: Does my company need Wifi?

A: Yes if you have laptop users or you have visitors from other companies that need internet access.

Q: How can I keep my employees from surfing to bad websites?

A: ATS Tech Solutions has a wide variety of products that can keep your employees off non-business related websites and protect your company.

Q: Does my company need to outsource our it?

A: It depends. Each company's situation is different. Contact ATS at 770-538-2900 to discuss with our sales staff. NE Georgia area IT consulting company ATS Tech Solutions provides all aspects of Technology Support, IT Services, IT Support, IT Network Consulting, Security Specialist, Windows Support, Helpdesk, Small Business IT Consulting and Software Management.

---

Revised: 08/24/11